Shipping & Returns/Refunds

CONDITIONS OF DELIVERY

ONE STOP RETAILER IS LOCATED AT:

One Stop Retailer
2/58 Amelia Street
Coorparoo
Queensland 4151 Australia

1.0 GENERAL INFORMATION

All orders are subject to the availability of products. In case a product is not available at the time of the order, we will inform you of this and reimburse the totality of your order by the means of your used paying method.

2.0 DELIVERY LOCATION

The products offered on our website can be delivered to addresses located within Australia.

3.0 DELIVERY TIME

An anticipated delivery time will be communicated to you as soon as your order is issued. Delivery times are approximations and start with the time of delivery, not with the date of the order. Delivery times can only be understood as approximations and are subject to the acceptance and approval of your order. Unless unforeseeable circumstances exist, we will do everything we can to deliver your order within 7-10 working days after you have placed your order. Working days comprise Mondays to Fridays and exclude public holidays. Please note that we cannot carry out shipments on Sundays. The delivery date can also vary due to the delivery company’s activities, the delivery location, the delivery method and the ordered products. Products can also be delivered separately. As soon as the item has been sent, we put the tracking numbers of the delivery at your disposal.

4.0 DELIVERY COSTS

We do offer free delivery on certain items. Free delivery will be stated at the checkout. Delivery costs are based on the weight of your order as well as the delivery method. In order to find out how much your order will cost, simply add your desired product to your shopping basket and go to the check-out. Once you open the payment page, the delivery costs will be displayed. Additional delivery costs can be incurred if deliveries are made to remote areas or consist of larger or heavier objects. You will be informed of the fees on the payment page. The value added tax will be determined according to the province or area in which the product will be sent.

5.0 THE TRANSPORT OF DAMAGED PRODUCTS

In case damage is to be seen on the packaging during delivery, please inform us straight away at support@onestopretailer.com.au

6.0 QUESTIONS

If you have questions in relation to the delivery and shipment of your order, contact support@onestopretailer.com.au

CONDITIONS OF REFUND

One Stop Retailer refund guidelines are applicable to your purchase of a material or product offered by One Stop Retailer via the website (commonly referred to as “Product”). In case you have to send back a defective or damaged product, you can send the product back to the company within thirty (30) days in order to apply for a refund, as long as the following general business terms are complied with:

Prior to sending the item back, you should contact One Stop Retailer via email at support@onestopretailer.com.au or by telephone: 1300 983 898. We suggest that you proceed by registered mail so as to ensure a speedy delivery.

(i)  Products need to be sent back to us unopened and in their original package in order to be refunded. One Stop Retailer does not reimburse the delivery costs for the return of the goods.

(ii)  Packages that are sent back with insufficient postal charges will not be accepted.

(iii)  Products need to be sent back in their original state and received by One Stop Retailer. We do not accept products that were damaged during the return of the goods. Thus, please note that you should package the product well and possibly secure the delivery.

(iv)  There is no refund/reimbursement/ replacement for outlet goods or reduced goods.

(v)  In case products were initially purchased with gift vouchers, your refund will be paid in the form of a gift voucher.

(vi)  One Stop Retailer refund guidelines only apply to products and not to memberships, registrations or subscriptions to online services.

RETURN OF PRODUCT FOR WARRANTY

The One Stop Retailer 30 Day Change-of-Mind Policy

Online shopping sometimes means you don’t get exactly what you had in mind. You are welcome to return the item as long as you meet the following terms and conditions as listed below:

Terms & Conditions

  • Notification is required within 30 days of purchase date.
  • Item to be returned must be in their original re-saleable condition with all tags and packaging (ready to be put back on the shelf).
  • The item/s are NOT opened, used, worn or damaged.
  • That you DO NOT stick or write anything on the item itself or its packaging. Please only write or place postage stickers on the outer postage packaging.
  • The refund amount will not include delivery costs. If the item was delivered for free, delivery cost will be deducted.
  • Handling fees will apply at 20% of the purchase price.
  • The return of the item is the responsibility of the buyer.
  • If the item has sustained damage in transit or does not return as noted above, a revised refund amount may be required

If you would like to take this offer, please send us an email at info@onestopretailer.com.au and indicate the Order ID the item/s you wish to return and the reason for the return. Our Customer Service team will reply to your email and, if applicable, issue you a Return Authorization (RA) number. All other relevant information will be given to you at this time. One Stop Retailer will not accept any return of any item/s without an RA from our Customer Service Representative.

Where the 30 Day Change-of-Mind period has elapsed and where Customer Service has determined that, on the facts you have provided, a claim may be granted. We will not accept the return of a product without approval from our Customer Service Team. The product must be returned to us within 30 calendar days from the approved date. Where possible, the product must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that was delivered with the product.

We will provide our Reply Paid number which can be used to return products sent by Australia Post eParcel. In the case of products sent by our courier TOLL IPEC, , we will send you contact details of our courier (TOLL IPEC) to organize pick up from your place.

We reserve the right to test any returned product, and to ask you to demonstrate that the problem with the product was not your fault. After the product has been returned a final decision on granting the claim will be made by Customer Services.

Where it is agreed that the claim is valid a replacement or repaired product will be returned to you at our expense.

Where upon receipt of the returned product we determine that the product did comply with the warranties and conditions and the condition of the product was misrepresented to us by you, the expense for the return of the product to us and the expense of returning the product to you will be deducted from your account as well as a $30.00 handling and administration fee.

Refunds or Credit
Where a warranty claim is granted any refund will include all delivery and related costs for the product. Where a non-warranty claim is granted any refund will be for the cost of the goods only and will exclude all related costs. No refund or replacement will be given until we have received the product from you. Refunds will be issued via payment method (EFT, PayPal, Polipay, AfterPay, Klarna etc) or a credit to your account.

Replacement
Where a replacement is agreed to after a warranty claim is granted the replacement will be delivered to you at our expense after we have received your returned product. Where a non-warranty claim is granted the replacement will be delivered to you at your expense.

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